G E N E R A L   I N F O R M A T I O N

topics featured here:

OTHER SERVICES

Private Labelling: Call for information

Special Packaging:

  • Poly-bagging: $.36(T)
  • Inserting Hooks in towels: $.21(T)
  • Grommeting towels:

    • ORDERING

    Send via phone, e-mail, fax, or by mail.

    We will not be held responsible for fax transmissions and/or e-mailed orders not received.

    When faxing or e-mailing your order, please mail a duplicate copy of your order to us or call for assurance of your order's arrival.

    Printed orders must be accompanied by a hardcopy of the artwork.

    CANCELLATIONS

    Cancellations are not accepted after the order is scheduled for production, unless arrangements are made to pay for work already done.  Changes on in-house orders require written/faxed confirmation.

    RETURNED GOODS

    We do not accept returns without prior approval. Claims must be made within 15 days of the invoice. Merchandise will be refused if any shipment is returned without an RA number obtained from customer service.

    FABRIC INFORMATION

    As stated elsewhere, we cannot guarantee against variances in color, shade, texture, size, and construction of finished goods. Identically named colors of different materials may not match, particularly poly web handle colors and fabric colors. Reordered products may not match color due to dye-lot variances.  Fabric is NOT guaranteed colorfast.  No adjustments or claims will be processed regarding these variances.

    We recommend the use of contrasting materials for the best look.

    Swatch colors on the web and in the catalog are approximate.

    Products are for promotional use and not intended for industrial use.

    Use cold water when washing and line dry.  We do not recommend washing the Natural Cotton Duck.

    SPEC PRODUCT SAMPLES, PROOFS, & RANDOM SAMPLES

    • We reserve the right to require an approved spec product sample before scheduling production.  A printed sample of a prospective order will be charged $35[T] plus any applicable art charges.  Orders from these proofs will not be charged additional art set-up charges.
    • We reserve the right to require a paper proof before scheduling production.
    • Random imprint samples: stock products with random imprints will be billed at their end-quantity price plus shipping.

    PANEL PROGRAM

    A panel program is available for most products. We send you only the panel, you decorate it, then return it to us for assembly.  The panel charge is credited toward the finished product.  A decoration placement guide will be provided.  There is a 24 piece minimum for a panel program order.


    PRODUCTION TIME

    Please specify date required on your purchase order. Normal production time is two to three weeks after receipt of order and art. Orders with proofs will not be scheduled for shipment until proof approval. Please indicate use-date on order.
    We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers. Rush Orders may be subject to additional charges. 
     

    MINIMUMS

    Required Minimums Table
    Process Condition Quantity
    Screenprinting almost all Stock Products 36 pcs.
    Custom Design or Customized-Fabric Products 50 pcs.
    Oversize print 100 pcs.
    BLANKS* (per product, per color) 12 pcs.
    Pre-imprinted (commercial) stock products 1 pc.
    Someone else's Process (aka The BetterLine's Panel Program) ONLY ON BLANK Products, except caps & towels 24 pcs.
    Shipping pieces per destination address 36 pcs
     

    *Less than minimum charge for blank items: $10.00[P]

     

    OVERRUNS and UNDERRUNS

    We reserve the right to ship and invoice with a 3% over/underrun. Note: rarely does the BetterLine overrun or underrun.
     

    SHIPPING INFORMATION

    Product Weight Table
    Item#, lbs./100 Item#, lbs./100 Item#, lbs./100
    0100 70**
    0110 70**
    0120 70**
    0150 70**
    0160 70**
    0170 70**
    0200 5
    0240 12
    0250 8
    0260 10
    0270 12
    0280 6
    0290 9
    0295 *
    0300 *
    0350 7
    0355 *
    0360 *
    0370 70
    0380 *
    0450 4
    0455 4
    0457 4
    0500 8
    0510 8
    0520 8
    0550 8
    0575 15
    0585 15
    0600 18
    0610 18
    0640 21
    0660 18
    0720 *
    0725 *
    0729 *
    0730 *
    0735 *
    0739 *
    0800 19
    1300 18
    1350 18
    1360 18
    1400 17
    1450 17
    1470 26
    1500 15
    1550 15
    1560 15
    1640 32
    1645 37
    1650 28
    1652 28
    1655 37
    1660 12
    1670 14
    1690 19
    1780 19
    1800 20
    1820 20
    1840 33
    1848 19
    1850 26
    1868 19
    1880 40
    1888 25
    1890 49
    1898 25
    1900 65
    1920 50
    1952 43
    1953 43
    1954 43
    1955 43
    1956 43
    1957 32
    1958 32
    1959 32
    2000 20
    2010 30
    2014 30
    2020 43
    2024 43
    2030 25
    2060 20
    2092 6
    2100 8
    2120 9
    2150 18
    2180 34
    2200 16
    2210 45
    2215 *
    2220 25
    2225 *
    2230 8
    2240 10
    2260 40
    2270 38
    2280 6
    2290 7
    2300 26
    2350 20
    2370 30
    2390 49
    2510 *
    2520 55
    2525 64
    2540 40
    2550 36
    2620 54
    2630 26
    2635 *
    2640 28
    2650 18
    2660 24
    2670 38
    3020 7
    3030 5
    3080 *
    3090 6
    3100 70**
    3250 *
    3270 *
    3275 *
    3390 47
    3480 *
    3490 *
    3495 *
    3497 *
    3550 15
    3650 37
    3700 5
    3720 10
    3760 *
    3770 *
    3780 *
    3890 *
    6120 12
    6160 12
    6200 22
    6820 36
    6830 90
    6840 12
    6845 12
    6850 20

    *Note:Please call for shipping weight.
    **Note: billed at box's dimensional weight.

    Your shipping charges include handling fees in addition to carrier fees.

    Shipping: F.O.B. Factory in Wisconsin
     
    Note: as stated in our disclaimers, we cannot be responsible for delay of carriers.

    2nd party (Customer) terms: MasterCard/Visa, or pre-approved open account.

    And/or 3rd party (Recipient) terms: validated Consignee with 2nd party responsible for products/services & ancillary shipping/handling charges.
     

    Minimum 36 pieces per destination.
    Normal Packaging: Bulk
    Method of Shipment: FedEx Ground unless otherwise requested.
    Other Methods of Shipment Available: Inquire with customer service. May include U.S. Parcel Post, Express Services, UPS, & Common Carrier Freight.
    International Inquiries welcome.

    D I S C L A I M E R S

     Pricing Disclaimer: All pricing and product specifications are subject to change without notice.

     Delivery Disclaimer: We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers.

     Ink Color Disclaimer: Due to circumstances beyond our control, we cannot guarantee an exact PMS match. PANTONE™ Matching color swatches are primarily used in lithography, where inks can be precisely formulated to produce a precise hue under precise lighting conditions of a precisely-defined print media substrate. White inks are susceptible to dye migration from fabrics, particularly red poly/cotton fabrics.

     Product Color Disclaimer: Due to circumstances beyond our control, we cannot always guarantee the continuity or exact shade of material because of variances in dye lots. No adjustments or claims will be processed regarding these variances. The neon colored items are dyed on one side only and will fade.

     Product Size Disclaimer: Sizes are approximate. Most products are handmade and may vary up to 5%.

     Product End-Use Disclaimer: Fabric is for promotional use and not intended for industrial use. Use cold water when washing and line dry. We do not recommend washing the 10 oz. 100% cotton natural duck.