G E N E R A L I N F O R M A T I O N
OTHER SERVICES
Private Labelling: Call for information
Special Packaging:
- Poly-bagging: $.36(T)
- Inserting Hooks in towels: $.21(T)
ORDERING
Send via phone, e-mail, fax, or by mail.
We will not be held responsible for fax transmissions and/or e-mailed orders not received.
When faxing or e-mailing your order, please mail a duplicate copy of your order to us or call for assurance of your order's arrival.
Printed orders must be accompanied by a hardcopy of the artwork.
CANCELLATIONS
Cancellations are not accepted after the order is scheduled for production, unless arrangements are made to pay for work already done. Changes on in-house orders require written/faxed confirmation.
RETURNED GOODS
We do not accept returns without prior approval. Claims must be made within 15 days of the invoice. Merchandise will be refused if any shipment is returned without an RA number obtained from customer service.
FABRIC INFORMATION
As stated elsewhere, we cannot guarantee against variances in color, shade, texture, size, and construction of finished goods. Identically named colors of different materials may not match, particularly poly web handle colors and fabric colors. Reordered products may not match color due to dye-lot variances. Fabric is NOT guaranteed colorfast. No adjustments or claims will be processed regarding these variances.
We recommend the use of contrasting materials for the best look.
Swatch colors on the web and in the catalog are approximate.
Products are for promotional use and not intended for industrial use.
Use cold water when washing and line dry. We do not recommend washing the Natural Cotton Duck.
SPEC PRODUCT SAMPLES, PROOFS, & RANDOM SAMPLES
- We reserve the right to require an approved spec product sample before scheduling production. A printed sample of a prospective order will be charged $35[T] plus any applicable art charges. Orders from these proofs will not be charged additional art set-up charges.
- We reserve the right to require a paper proof before scheduling production.
- Random imprint samples: stock products with random imprints will be billed at their end-quantity price plus shipping.
PANEL PROGRAM
A panel program is available for most products. We send you only the panel, you decorate it, then return it to us for assembly. The panel charge is credited toward the finished product. A decoration placement guide will be provided. There is a 24 piece minimum for a panel program order.
PRODUCTION TIME
Please specify date required on your purchase order. Normal production time is two to three weeks after receipt of order and art. Orders with proofs will not be scheduled for shipment until proof approval. Please indicate use-date on order.
We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers. Rush Orders may be subject to additional charges.
MINIMUMS
Required Minimums Table
| Process |
Condition |
Quantity |
| Screenprinting |
almost all Stock Products |
36 pcs. |
| Custom Design or Customized-Fabric Products |
50 pcs. |
| Oversize print |
100 pcs. |
| BLANKS* |
(per product, per color) |
12 pcs. |
| Pre-imprinted (commercial) stock products |
1 pc. |
| Someone else's Process (aka The BetterLine's Panel Program) |
ONLY ON BLANK Products, except caps & towels |
24 pcs. |
| Shipping |
pieces per destination address |
36 pcs |
*Less than minimum charge for blank items: $10.00[P]
OVERRUNS and UNDERRUNS
We reserve the right to ship and invoice with a 3% over/underrun. Note: rarely does the BetterLine overrun or underrun.
SHIPPING INFORMATION
| Product Weight Table |
| Item#, lbs./100 |
Item#, lbs./100 |
Item#, lbs./100 |
| 0100 |
70** |
| 0110 |
70** |
| 0120 |
70** |
| 0150 |
70** |
| 0160 |
70** |
| 0170 |
70** |
| 0200 |
5 |
| 0240 |
12 |
| 0250 |
8 |
| 0260 |
10 |
| 0270 |
12 |
| 0280 |
6 |
| 0290 |
9 |
| 0295 |
* |
| 0300 |
* |
| 0350 |
7 |
| 0355 |
* |
| 0360 |
* |
| 0370 |
70 |
| 0380 |
* |
| 0450 |
4 |
| 0455 |
4 |
| 0457 |
4 |
| 0500 |
8 |
| 0510 |
8 |
| 0520 |
8 |
| 0550 |
8 |
| 0575 |
15 |
| 0585 |
15 |
| 0600 |
18 |
| 0610 |
18 |
| 0640 |
21 |
| 0660 |
18 |
| 0720 |
* |
| 0725 |
* |
| 0729 |
* |
| 0730 |
* |
| 0735 |
* |
| 0739 |
* |
| 0800 |
19 |
| 1300 |
18 |
| 1350 |
18 |
| 1360 |
18 |
| 1400 |
17 |
| 1450 |
17 |
| 1470 |
26 |
| 1500 |
15 |
| 1550 |
15 |
| 1560 |
15 | |
| 1640 |
32 |
| 1645 |
37 |
| 1650 |
28 |
| 1652 |
28 |
| 1655 |
37 |
| 1660 |
12 |
| 1670 |
14 |
| 1690 |
19 |
| 1780 |
19 |
| 1800 |
20 |
| 1820 |
20 |
| 1840 |
33 |
| 1848 |
19 |
| 1850 |
26 |
| 1868 |
19 |
| 1880 |
40 |
| 1888 |
25 |
| 1890 |
49 |
| 1898 |
25 |
| 1900 |
65 |
| 1920 |
50 |
| 1952 |
43 |
| 1953 |
43 |
| 1954 |
43 |
| 1955 |
43 |
| 1956 |
43 |
| 1957 |
32 |
| 1958 |
32 |
| 1959 |
32 |
| 2000 |
20 |
| 2010 |
30 |
| 2014 |
30 |
| 2020 |
43 |
| 2024 |
43 |
| 2030 |
25 |
| 2060 |
20 |
| 2092 |
6 |
| 2100 |
8 |
| 2120 |
9 |
| 2150 |
18 |
| 2180 |
34 |
| 2200 |
16 |
| 2210 |
45 |
| 2215 |
* |
| 2220 |
25 |
| 2225 |
* |
| 2230 |
8 |
| 2240 |
10 |
| 2260 |
40 |
| 2270 |
38 |
| 2280 |
6 |
| 2290 |
7 | |
| 2300 |
26 |
| 2350 |
20 |
| 2370 |
30 |
| 2390 |
49 |
| 2510 |
* |
| 2520 |
55 |
| 2525 |
64 |
| 2540 |
40 |
| 2550 |
36 |
| 2620 |
54 |
| 2630 |
26 |
| 2635 |
* |
| 2640 |
28 |
| 2650 |
18 |
| 2660 |
24 |
| 2670 |
38 |
| 3020 |
7 |
| 3030 |
5 |
| 3080 |
* |
| 3090 |
6 |
| 3100 |
70** |
| 3250 |
* |
| 3270 |
* |
| 3275 |
* |
| 3390 |
47 |
| 3480 |
* |
| 3490 |
* |
| 3495 |
* |
| 3497 |
* |
| 3550 |
15 |
| 3650 |
37 |
| 3700 |
5 |
| 3720 |
10 |
| 3760 |
* |
| 3770 |
* |
| 3780 |
* |
| 3890 |
* |
| 6120 |
12 |
| 6160 |
12 |
| 6200 |
22 |
| 6820 |
36 |
| 6830 |
90 |
| 6840 |
12 |
| 6845 |
12 |
| 6850 |
20 | |
*Note:Please call for shipping weight.
**Note: billed at box's dimensional weight.
Your shipping charges include handling fees in addition to carrier fees.
Scheduled Delivery-Days via  Fed Ex.
For those of you who know where we're located, click on the map to go to Fed Ex.
rate calculator
Shipping: F.O.B. Factory in Wisconsin
Note: as stated in our disclaimers, we cannot be responsible for delay of carriers.
2nd party (Customer) terms: MasterCard/Visa, or pre-approved open account.
And/or 3rd party (Recipient) terms: validated Consignee with 2nd party responsible for products/services & ancillary shipping/handling charges.
Third Party/Collect: Box charges and handling will be charged separately on your invoice.
Minimum 36 pieces per destination.
Normal Packaging: Bulk
Method of Shipment: Fed Ex unless otherwise requested.
Other Methods of Shipment Available: U.S. Parcel Post, Express Services, UPS, & Common Carrier Freight.
International Inquiries welcome.
D I S C L A I M E R S
Pricing Disclaimer: All pricing and product specifications are subject to change without notice.
Delivery Disclaimer: We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers.
Ink Color Disclaimer: Due to circumstances beyond our control, we cannot guarantee an exact PMS match. PANTONE™ Matching color swatches are primarily used in lithography, where inks can be precisely formulated to produce a precise hue under precise lighting conditions of a precisely-defined print media substrate. White inks are susceptible to dye migration from fabrics, particularly red poly/cotton fabrics.
Product Color Disclaimer: Due to circumstances beyond our control, we cannot always guarantee the continuity or exact shade of material because of variances in dye lots. No adjustments or claims will be processed regarding these variances. The neon colored items are dyed on one side only and will fade.
Product Size Disclaimer: Sizes are approximate. Most products are handmade and may vary up to 5%.
Product End-Use Disclaimer: Fabric is for promotional use and not intended for industrial use. Use cold water when washing and line dry. We do not recommend washing the 10 oz. 100% cotton natural duck. | 