G E N E R A L   I N F O R M A T I O N OTHER SERVICES ORDERING CANCELLATIONS RETURNED GOODS FABRIC INFORMATION SPEC PRODUCTS, PROOFS, & RANDOM SAMPLES. PANEL PROGRAM PRODUCTION TIME, MINIMUMS, OVERRUNS & UNDERRUNS, SHIPPING, DISCLAIMERS OTHER SERVICES Private Labelling: Call for information Special Packaging: Poly-bagging: $.36(T) Inserting Hooks in towels: $.21(T) ORDERING Send via phone, e-mail, fax, or by mail. We will not be held responsible for fax transmissions and/or e-mailed orders not received. When faxing or e-mailing your order, please mail a duplicate copy of your order to us or call for assurance of your order's arrival. Printed orders must be accompanied by a hardcopy of the artwork. CANCELLATIONS Cancellations are not accepted after the order is scheduled for production, unless arrangements are made to pay for work already done.  Changes on in-house orders require written/faxed confirmation. RETURNED GOODS We do not accept returns without prior approval. Claims must be made within 15 days of the invoice. Merchandise will be refused if any shipment is returned without an RA number obtained from customer service. FABRIC INFORMATION As stated elsewhere, we cannot guarantee against variances in color, shade, texture, size, and construction of finished goods. Identically named colors of different materials may not match, particularly poly web handle colors and fabric colors. Reordered products may not match color due to dye-lot variances.  Fabric is NOT guaranteed colorfast.  No adjustments or claims will be processed regarding these variances. We recommend the use of contrasting materials for the best look. Swatch colors on the web and in the catalog are approximate. Products are for promotional use and not intended for industrial use. Use cold water when washing and line dry.  We do not recommend washing the Natural Cotton Duck. SPEC PRODUCT SAMPLES, PROOFS, & RANDOM SAMPLES We reserve the right to require an approved spec product sample before scheduling production.  A printed sample of a prospective order will be charged $35[T] plus any applicable art charges.  Orders from these proofs will not be charged additional art set-up charges. We reserve the right to require a paper proof before scheduling production. Random imprint samples: stock products with random imprints will be billed at their end-quantity price plus shipping. PANEL PROGRAM A panel program is available for most products. We send you only the panel, you decorate it, then return it to us for assembly.  The panel charge is credited toward the finished product.  A decoration placement guide will be provided.  There is a 24 piece minimum for a panel program order. PRODUCTION TIME Please specify date required on your purchase order. Normal production time is two to three weeks after receipt of order and art. Orders with proofs will not be scheduled for shipment until proof approval. Please indicate use-date on order. We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers. Rush Orders may be subject to additional charges.    MINIMUMS Required Minimums Table Process Condition Quantity Screenprinting almost all Stock Products 36 pcs. Custom Design or Customized-Fabric Products 50 pcs. Oversize print 100 pcs. BLANKS* (per product, per color) 12 pcs. Pre-imprinted (commercial) stock products 1 pc. Someone else's Process (aka The BetterLine's Panel Program) ONLY ON BLANK Products, except caps & towels 24 pcs. Shipping pieces per destination address 36 pcs   *Less than minimum charge for blank items: $10.00[P]   OVERRUNS and UNDERRUNS We reserve the right to ship and invoice with a 3% over/underrun. Note: rarely does the BetterLine overrun or underrun.   SHIPPING INFORMATION Product Weight Table Item#, lbs./100 Item#, lbs./100 Item#, lbs./100 0100 70** 0110 70** 0120 70** 0150 70** 0160 70** 0170 70** 0200 5 0240 12 0250 8 0260 10 0270 12 0280 6 0290 9 0295 * 0300 * 0350 7 0355 * 0360 * 0370 70 0380 * 0450 4 0455 4 0457 4 0500 8 0510 8 0520 8 0550 8 0575 15 0585 15 0600 18 0610 18 0640 21 0660 18 0720 * 0725 * 0729 * 0730 * 0735 * 0739 * 0800 19 1300 18 1350 18 1360 18 1400 17 1450 17 1470 26 1500 15 1550 15 1560 15 1640 32 1645 37 1650 28 1652 28 1655 37 1660 12 1670 14 1690 19 1780 19 1800 20 1820 20 1840 33 1848 19 1850 26 1868 19 1880 40 1888 25 1890 49 1898 25 1900 65 1920 50 1952 43 1953 43 1954 43 1955 43 1956 43 1957 32 1958 32 1959 32 2000 20 2010 30 2014 30 2020 43 2024 43 2030 25 2060 20 2092 6 2100 8 2120 9 2150 18 2180 34 2200 16 2210 45 2215 * 2220 25 2225 * 2230 8 2240 10 2260 40 2270 38 2280 6 2290 7 2300 26 2350 20 2370 30 2390 49 2510 * 2520 55 2525 64 2540 40 2550 36 2620 54 2630 26 2635 * 2640 28 2650 18 2660 24 2670 38 3020 7 3030 5 3080 * 3090 6 3100 70** 3250 * 3270 * 3275 * 3390 47 3480 * 3490 * 3495 * 3497 * 3550 15 3650 37 3700 5 3720 10 3760 * 3770 * 3780 * 3890 * 6120 12 6160 12 6200 22 6820 36 6830 90 6840 12 6845 12 6850 20 *Note:Please call for shipping weight. **Note: billed at box's dimensional weight. Your shipping charges include handling fees in addition to carrier fees.   Scheduled Delivery-Days via UPS Ground For those of you who know where we're located, click on the map to go to UPS's rate calculator Shipping: F.O.B. Factory in Wisconsin   Note: as stated in our disclaimers, we cannot be responsible for delay of carriers. 2nd party (Customer) terms: MasterCard/Visa, or pre-approved open account. And/or 3rd party (Recipient) terms: validated Consignee with 2nd party responsible for products/services & ancillary shipping/handling charges. Third Party/Collect: Box charges and handling will be charged separately on your invoice.   Minimum 36 pieces per destination. Normal Packaging: Bulk Method of Shipment: UPS Ground unless otherwise requested. Other Methods of Shipment Available: U.S. Parcel Post, Express Services, Federal Express, & Common Carrier Freight. International Inquiries welcome. D I S C L A I M E R S  Pricing Disclaimer: All pricing and product specifications are subject to change without notice.  Delivery Disclaimer: We assume no liability for delays in or failure to make delivery due to our inability to obtain supplies, materials or for conditions over which we have no control, including delays by carriers.  Ink Color Disclaimer: Due to circumstances beyond our control, we cannot guarantee an exact PMS match. PANTONE™ Matching color swatches are primarily used in lithography, where inks can be precisely formulated to produce a precise hue under precise lighting conditions of a precisely-defined print media substrate. White inks are susceptible to dye migration from fabrics, particularly red poly/cotton fabrics.  Product Color Disclaimer: Due to circumstances beyond our control, we cannot always guarantee the continuity or exact shade of material because of variances in dye lots. No adjustments or claims will be processed regarding these variances. The neon colored items are dyed on one side only and will fade.  Product Size Disclaimer: Sizes are approximate. Most products are handmade and may vary up to 5%.  Product End-Use Disclaimer: Fabric is for promotional use and not intended for industrial use. Use cold water when washing and line dry. We do not recommend washing the 10 oz. 100% cotton natural duck.